Writing Bug Reports

 

A key thought to remember when writing a bug report is:

“The information provided must facilitate reproduction of the bug”

In other words, could a complete stranger read the report and be able to reproduce the bug in the system?

Many times, when reading bug reports submitted by customers, there are enough details missing that cause the report to marked as non-reproducible. Or it entails much back and forth with the reporter to obtain the missing details. Either

Posted on Jul 14, 2008 | no comments | Filed Under: Information Technology (IT), Software